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Legal

This is where you’ll find information about how we protect your privacy, what you can and can’t do on our site, our refund and store policies and how we handle user accounts. Click on a tab below to learn more.

By visiting and using eleanorsdish.com or any of our subdomains, you accept and agree to be bound by these Terms and Conditions, including our Privacy and Refund Policies. 

These Terms and Conditions are legally binding. Your continued use of this website after posting any changes to our Terms constitutes your acceptance of these changes. You must not use our website if you do not wish to be bound by these Terms and Conditions.

Privacy Policy

We respect your privacy. Your acceptance of our Privacy Policy is incorporated into these Terms and Conditions. Review our Privacy Policy section for more information.

Copyright Policy

Most photographs posted on this website are taken by Eleanor unless otherwise stated. You are NOT permitted to use our recipe photographs to promote your own recipes, unless if done in collaboration with us. Using personal photos without permission or collaboration is considered copyright infringement and WILL lead to proper discipline up to lawsuits. Therefore, we suggest you reach out to us on our contact page.

Testimonial Disclaimer

In accordance with Federal Trade Commission’s 16 CFR, Part 255: “Guides Concerning the Use of Endorsements and Testimonials in Advertising concerning the use of endorsements and testimonials in advertising, please be aware of the following:

Testimonials appearing on this website are received in various forms via a variety of submission methods.

The testimonials, statements, and opinions presented on eleanorsdish.com are applicable to the individuals who wrote it. Results vary and may not be representative of the experience of others. The testimonials are voluntarily provided and are not paid, nor were they provided with free products or services, or any benefits in exchange for their statements. 

The testimonials are representative of customer experiences but the exact results will be unique and individual to each customer.

The testimonials displayed are given verbatim except for grammatical or typing error corrections. Some testimonials may have been edited for clarity or shortened in cases where the original testimonial included extraneous information that is of no relevance to the general public.

Nutrition Disclaimer

Nutritional information such as calories, fat, carbohydrates, etc may be displayed with Eleanor’s Dish recipes. This information is generated by an online API that recognizes ingredient names and amounts and makes calculations based on listed ingredients. Though this information can help give an estimation of the nutritional content of the recipe, it is by no means accurate and is not evaluated by the Food and Drug Administration. Given that these figures are only estimates, be aware that nutritional content may vary based on several factors such as ingredients, brand differences, measuring equipments, substitutions and more. To ensure the most accurate nutritional information, try to make calculations based on the ingredients actually used, and seek a licensed nutritionist for more guidance. Eleanor’s Dish site is not a source of nutritional or food safety advice. Therefore, by using Eleanor’s Dish recipes you agree to take full responsibility for any decisions made regarding your own health and safety.

The creators of Eleanor’s Dish are not certified dietitians or nutritionists. Suggestions provided are rooted in our investigations or individual experiences, and should not be interpreted as medical or nutritional counsel. The onus is on you for any actions undertaken and the outcomes arising from your engagement with the content on this Website.

The material on this Website is not aimed at curing, averting, diagnosing, or addressing any ailments. It’s advisable to engage with your healthcare professional concerning any health-related choices.

Communications

Any messages sent via our contact form, comments on our blog, newsletter registrations, or other similar avenues, or directed to our email addresses are not deemed private or confidential and may be accessed and disseminated by third parties. We claim ownership of all communications displayed on our website, servers, comments, emails, or other mediums as allowed by U.S. law. We do not provide credit or pay royalties for unsolicited user-contributed content such as blog comments or emails. For more information regarding the storage and usage of your communications or any data you share in these communications, please see the Privacy Policy section on this page.

We retain the right to republish any submissions in entirety or in part as reasonably required for our business activities. You consent not to share any content or communications that could be unlawful or serve an illicit purpose, including, but not limited to, communications that may be libelous or maliciously false, obscene, abusive, or otherwise damaging or unsuitable.

Technology Disclaimer

We make reasonable efforts to provide You with reliable technology, software, and platforms from which to access our products. However, in the event of a technological failure, you accept and acknowledge our lack of responsibility for said failure. While We will make reasonable efforts to support you, some technological issues are far outside our control and will require You to access support from third-party providers.

Digital Product Usage and Limited License

Any and all materials, paid or free, that You access on this or any related domains are the sole ownership or licensed use of Eleanor’s Dish.

You are not allowed to reproduce any part of Our product(s) or related communications.

You are receiving a limited, non-transferable, non-exclusive, revocable license for non-commercial use only, in order to access any content or materials in the products You have paid for or opted to receive. 

If you violate this license by giving or selling a copy of Our template(s)/product(s) to anyone, We reserve the right to send You a bill for the licenses you have sent to others and revoke your access to Our template(s)/product(s) permanently.

Licenses for these items are available for purchase, starting at a monetary amount. If you choose to take these actions, you will be notified and billed accordingly.

You may:

  • Access Your purchases for Your personal use or use in Your business for non-commercial purposes.
  • Download and/or print any purchases for Your personal use or in Your business for non-commercial purposes.

You may NOT:

  • Re-sell or trade Your access to Your purchases.
  • Share Your purchase with anyone else who has not yet purchased it or opted in to receive it.
  • Reprint or republish any of your purchases, in part or in whole.
  • Distribute any of the materials contained in Your purchases or related materials and/or communications as Your own, otherwise known as stealing.
  • Reproduce and tweak any part or whole of Your purchases for distribution as Your own work.
  • Claim ownership or use any of Our intellectual property without Our prior consent, which includes (but is not limited to): copyrights such as course materials, worksheets, workbooks, lessons, videos, and more; trademarks such as names, logos, taglines, or other unique source identifiers; or trade dress including the look and feel of any of Our offerings (and its related communications and materials).
  • Use Our offering or any related materials and/or communications in an unlawful way or for any illegal or unlawful purpose(s).

Representation and Warranties Disclaimer

The information on eleanorsdish.com is “as is” and makes no representations or warranties, express or implied, with respect to the content provided on this website or on any third-party website which may be accessed by a link from this Web site, including any representations or warranties as to accuracy, timeliness, or completeness. Eleanor’s Dish will not be liable for any losses, injuries, or damages from the display or use of this information.

Omissions, Errors, or Mistakes Disclaimer

All information on this website is accurate and true to the best of Eleanor’s Dish’s knowledge, but that there may be omissions, errors or mistakes. Eleanor’s Dish is not liable for any damages due to any errors or omissions on the website, delay or denial of any products, failure of performance of any kind, interruption in the operation and your use of the website, website attacks including computer virus, hacking of information, and any other system failures or misuse of information or products.

No Professional- Client Relationship. Your use of the content on this site or content from our email list is at your own risk. The use of this website does not create a professional-client relationship. 

Eleanor’s Dish does not guarantee any results from using this content and is for educational purposes only. It is your responsibility to do your own research, consult, and obtain a professional for your medical, legal, financial, health or other help that you may need for your situation.

Sponsored & Affiliate posts disclosure

Eleanor’s Dish is compensated or given products for free to provide opinion on products, services, websites and various other topics. Even though Eleanor’s Dish receives compensation for our posts and/or advertisements, Eleanor’s Dish always gives our honest opinions, findings, beliefs, or experiences on those topics, events, or products. Even if a post is sponsored, the views and opinions expressed on the sponsored post are purely Eleanor’s Dish’s.

Eleanor’s Dish is not liable for any mental, physical, or financial damages associated with using an affiliated product. 

Limitation of Liability

You agree that under no circumstances Eleanor’s Dish and/or our officers, employees,  or anyone else working with us shall be liable for any direct, indirect, consequential, equitable, special, punitive, exemplary, or any other damages resulting from your use of this website including but not limited to all the content, information, products, services, and graphics presented here.

You expressly agree that your use of the website is at your sole risk and that you are solely responsible for the accuracy of any information you provide, the outcome of your actions, personal and business results, and for all other use in connection with eleanorsdish.com

You also expressly agree that Eleanor’s Dish and/or our officers, employees, or anyone else working with us shall not be liable to you for any damages resulting from 

1) Any loss of income, data, revenue, or any goodwill related to the website; 

2) Any theft or unauthorized access by a third party of your information from the website regardless of our negligence; and 

3) Any use or misuse of the information, products and/or services offered here.

This limitation of liability shall apply whether such liability arises from negligence, breach of contract, tort or any other legal theory of liability. You agree that we provide no express or implied guarantees to you for the content presented here, and you accept that no particular results are being promised to you here.

Indemnification

You agree to indemnify and hold Eleanor’s Dish and/or its officers, employees, or anyone else working with us harmless from all losses, claims, damages, demands, actions, including legal fees and expenses arising out of or related to our services. Eleanor’s Dish will notify you promptly of any such claims or liability and reserves the right to defend such claim, liability or damage at your expense. You shall fully cooperate and provide assistance to us if requested, without any cost, to defend any such claims.

Entire Agreement

These Terms and Conditions along with our Privacy Policy and Disclaimer constitute the entire agreement between you and Eleanor’s Dish. 

A printed version of this entire agreement, including the Privacy Policy and other policies shall be admissible in judicial or administrative proceedings with respect to this website to the same extent and given the same effect as other business contracts and documents kept and maintained in printed form.

Severability

If any provision in these Terms and Conditions is deemed by a court, or other public or private tribunal of competent jurisdiction to be invalid or unenforceable, such provision is deemed to have been omitted from this Agreement. The remainder of this Agreement remains in full force and effect, and is modified to any extent necessary to give such force and effect to the remaining provisions, but only to such extent.

This privacy policy for Eleanor’s Dish (“Company”, “I”, “we”, “us”, or “our”), describes how and why we might collect, store, use, and/or share (“process”) your information when you use our service(s), such as when you:

  • Visit our website at https://www.eleanorsdish.com, or any website of ours that links to this privacy notice
  • Engage with us in other related ways, including any sales, marketing, or events

If you choose to use our Service(s), then you agree to the collection and use of information in relation to this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

Information Collection and Use

For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited:

  • Personal Information: Name, email address, shipping address, billing address, phone number, and other contact details.
  • Payment Information: Payment card details, billing address, and other information necessary for processing payments.
  • Order Information: Details about the products you purchase, order history, and transaction details.
  • Usage Data: Information about how you interact with our website, such as pages visited, products viewed, and time spent on the site.
  • Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your browsing experience and collect usage data.

The information that we collect will be used to contact or identify you, as well as provide services requested from us.

How We Use Your Information

We use the collected information for the following purposes:

  • Process and fulfill orders you place on our website.
  • Provide customer support and respond to your inquiries.
  • Send order confirmations, shipping notifications, and updates.
  • Improve our website’s functionality and user experience.
  • Personalize your shopping experience based on your preferences.
  • Send promotional emails and newsletters (you can opt-out at any time).
  • Analyze usage patterns to enhance our website and offerings.

Log Data

We want to inform you that whenever you visit our Site, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.

Cookies

Cookies are files with a small amount of data that is commonly used as an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.

Our website uses these “cookies” to collect information and to improve our Service. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.

We use cookies for the following purposes: 

  1. Identification: We use cookies to identify you when you visit our website, and as you navigate the pages of this site. 
  2. Email Marketing: We use cookies to send relevant emails to users who have subscribed to our email list.
  3. Ads: We use cookies to display ads that are relevant to the user experience.
  4. Analysis: We use cookies to track and analyze the use and performance of our site. 
  5. Cybersecurity: We use cookies for security measures to ensure our site and users are protected from malicious attacks.

Google Analytics:

Eleanor’s Dish uses Google Analytics to analyze the use of the site. Google Analytics gathers information about websites through cookies that give information such as users’ IP address, age, gender, etc to capture the reporting for the website usage. You can learn more by visiting this page.

Calendly:

Eleanor’s Dish uses a third party widget called Calendly to setup coaching appointments. Using this third party software to book appointments means you agree to Calendly’s cookie policy

MailerLite: 

Eleanor’s Dish uses MailerLite for email marketing purposes. We are in compliance with the GDPR along with the email marking service we use to collect your data. By signing up for our newsletter using your name and/or email address, you agree with Mailerlite’s privacy and cookie policy.  

Akismet:

Eleanor’s Dish uses Akismet to monitor and block spam activity, ensuring a friendly user experience. You can learn more by visiting Akismet Privacy policy

Payments

For payment processing, we use a third-party service provider, Stripe. Your payment information is securely processed by Stripe and is subject to their privacy policy. We do not store or have access to your complete payment card details. For more information, see Stripe’s privacy policy

Opt Out:

We do not spam and send misleading information. We comply with the CAN-SPAM Act of 2003 by making sure all information is accurate to the best of our knowledge. Should you wish to no longer receive communication from us, you have the right to unsubscribe from our email communications. As for third-party websites, please contact them directly to unsubscribe or opt-out of their communications

Service Providers

We may employ third-party companies and individuals due to the following reasons:

  • To facilitate our Service;
  • To provide the Service on our behalf;
  • To perform Service-related services; or
  • To assist us in analyzing how our Service is used.

We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

Security

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

However, we prioritize the security of your information and have implemented these measures to ensure its safety:

SSL Encryption: Our website employs SSL encryption to secure data transmission between your browser and our server. Look for the padlock icon and “https” in the URL to confirm the encryption.

Secure Payment Processing: When you make payments, our trusted payment processor, Stripe, handles your payment information securely through encryption and tokenization.

Regular Audits: We conduct routine security audits to identify and address vulnerabilities, ensuring our systems meet industry standards.

Access Control: Only authorized personnel have access to your data for necessary tasks, reducing the risk of unauthorized access.

Data Integrity: We maintain data accuracy through validation checks during entry and regular assessments.

Backup and Recovery: Secure backup systems are in place to protect against data loss and facilitate recovery.

User Account Security: Create strong passwords and consider using two-factor authentication for added security.

While we take rigorous security measures, please understand that online activities carry inherent risks.

Links to Other Sites

Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Affiliate Disclosure 

Affiliates Disclosure. Some of the links on this website are “affiliate links.” That means if you click on a link and purchase the item, Eleanor’s Dish receives an affiliate commission. Please note Eleanor’s Dish only recommends products or services that will add value to you. Eleanor’s Dish discloses this in accordance with the Federal Trade Commission’s 16 CFR, Part 255: “Guides Concerning the Use of Endorsements and Testimonials in Advertising. If an affiliate link is listed, Eleanor’s Dish will disclose it to you on each blog post, page, or email newsletter, if applicable.

Eleanor’s Dish is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com.

Children’s Privacy

Our Services do not address anyone under the age of 18. We do not knowingly collect personally identifiable information from children under 18. In the case we discover that a child under 18 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to take the necessary actions.

Third-Party Print-on-Demand Service:

We utilize a third-party print-on-demand service to fulfill your orders. While we share necessary information with them to process your orders efficiently, your payment and personal details are never shared beyond what is required for order fulfillment.

Embedded Content

Posts and pages on this site may include embedded content such as images, videos, etc. Viewing embedded content acts in the same way as if the user has visited the other website. 

These websites may collect data about you and use other third-party software to monitor your user experience. 

Comments Disclaimer 

Eleanor’s Dish welcomes comments on blog posts. All comments submitted to Eleanor’s Dish are the opinions of the author and do not necessarily reflect or represent the views, policies or positions of Eleanor’s Dish. Eleanor’s Dish reserves the right to use its own discretion when determining whether or not to remove offensive comments or images.

Public Information:

If you create a profile on our website or leave a comment, certain information may be publicly visible.

California Residents

Under the CCPA, among other rights, California consumers have the right to:

Request that a business that collects a consumer’s personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.

Request that a business delete any personal data about the consumer that a business has collected.

Request that a business that sells a consumer’s personal data, not sell the consumer’s personal data.

If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.

CCPA Privacy Notice

The California code of regulations defines a resident as:

  • Every individual who is in the State of California for other than a temporary or transitory purpose and 
  • Every individual who is domiciled in the State of California who is outside the State of California for a temporary or transitory purpose

All other individuals are defined as “non-residents.’ 

If this definition of “resident” applies to you, we must adhere to certain rights and obligations regarding your personal information.

For security purposes, We reserve the right to ask for verification of Your identity and proof of your California residency at the time of your request. If you are using an authorized agent to exercise your rights to opt out we may deny a request if the authorized agent does not submit proof that they have been validly authorized to act on your behalf.

How do we use and share your information?

We do not sell your information. More information about our data collection and sharing practices can be found in this privacy notice.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.

At Eleanor’s Dish, we strive to provide you with a seamless shopping experience. Please take a moment to review our Return Policy to understand the terms and conditions associated with your purchase.

All Sales are Final:

We have a strict policy of no returns, exchanges, or cancellations once an order has been placed. Please carefully review your order before completing the purchase.

Name, Shipping, and Billing Changes:

We are unable to accommodate any changes to the name, shipping address, or billing information once an order has been submitted. Please ensure that all details are accurate before finalizing your purchase.

In-Stock Products and Shipping Timeframe:

Our in-stock products typically ship within 2-4 business days (Monday to Friday, excluding holidays). We strive to process and ship your order as quickly as possible.

Damaged/Defective Items:

If you receive a damaged or defective item, please contact us immediately upon receipt. Provide your name, order number, and a description of the issue, and attach a photo of the damaged item to your email. Please note that we cannot process a return for damages if the product has been written in or used.

Please note that we don’t cover refunds due to carrier errors or buyer’s remorse.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us immediately upon receipt. We cannot process exchanges several days past your delivery date.

Digital Products

Please note that digital products are non-refundable due to the nature of the products. This includes;

  • Products on Sale: Products purchased during a promotional sale or at a discounted price are generally not eligible for refunds.
  • Products Marked as Non-Refundable: Some products may be clearly marked as non-refundable at the time of purchase.
  • Downloadable Content: Once downloadable content has been accessed or downloaded, it is usually not eligible for a refund.
  • Customized Products: Any digital product that has been customized or personalized according to your preferences is typically non-refundable.

Order Confirmation

Order Confirmation Email:

Once you submit your order, you will receive an order confirmation email. This email serves as a confirmation that we have received your order.

Shipping Confirmation Email:

When your shipment is in process, you will receive a shipping confirmation email containing tracking information. Please allow up to 24 hours for the tracking information to display correctly online.

Estimated Delivery

Standard Shipping:

For U.S. shipments, standard shipping typically takes 5-7 business days from the date the package is received by the postal carrier. Please refer to your tracking number for the most up-to-date information.

Express Shipping:

We offer an express shipping option. Please note that this shipping method operates only on business days and excludes weekends and holidays.

Non-refundable shipping:

Shipping fees are non-refundable under the following circumstances:

Undeliverable shipments
Refused shipments
Order cancellations
Returns/exchanges

When will I get my order?

For digital products: Your items will be available for download immediately after purchase.

For physical products: Our items are made on demand, which means they are crafted specifically for you after you place your order. As a result, there may be a processing time before your order is shipped out.

Usually, it takes 6–21 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location. Currently, we only ship to the USA, Canada, the UK, Germany, and Australia. The shipping times (excluding holidays) are estimated as follows:

USA: 7–10 business days

Canada: 9–12 business days

UK: 6–8 business days

Germany: 6–9 business days

Australia: 20–21 business days

Please note that this time frame is an estimate and may vary depending on the item and current order volumes. We strive to process and ship orders as quickly as possible, ensuring the utmost care is taken in creating and packaging your items.

Also, note that each additional item purchased will incur additional shipping costs. Our shipping fees are calculated based on the package’s weight, dimensions, and destination. As you add more items to your cart, the shipping cost will be adjusted accordingly. We strive to provide fair and competitive shipping rates to ensure your items are delivered to you safely and efficiently.

Customs, Duties and Taxes:

Eleanor’s Dish is not responsible for any customs duties, taxes, or fees applied to your order during or after shipping. Any additional charges imposed by customs or postal authorities are the customer’s responsibility.

We hope this Return Policy clarifies our terms and procedures. If you have any further questions or concerns, please reach out to us on our contact page. We are here to assist you and ensure your satisfaction with your purchase.

Last Updated: June 3rd 2023

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